Hi, I don't know if this is the proper forum or not, but if not, please pass this on to the proper people who can handle this. I've been a patient for about the last year to year 1/2 at the following: Physicians' Alliance, Ltd. Mountville Family Practice Associates. Located at: 2 College Avenue, Mountville, PA. 17554. Phone#: 717-285-3144 and Fax #: 717-285-3529. The doctors name is: J. William Parke, M.D. I currently am unemployed. I have been attempting to get some of my more expensive prescriptions filled right throught the Pharmacuetical Companies as I can. This requires an Advocate on the part of this Mountville Family Practice. The Advocate in this case is a nurse called "Debbie". I got most of my prescriptions the first time (not all), but when trying to get refills on the one I had, PLUS, getting the ones I never got in the first place, I got nowhere and no one even attempted to help me!
I called this "Debbie" about 1 1/2 months before my pills (that I DID have) were to run out so that it wouldn't be inconvenient for everyone at the last minute. Each and EVERY time I called and asked for her, she was never in. The reason I got more than none, was the she was on vacation, or it was her day off, or she just plain wasn't there. I could never reach her.in finally having to go in to see the doctor, and AGAIN, paying another fee for nothing, me and my husband explained to him the situation. Nothing got done about it. We also spoke to the office manager "Jean" who was nice to our face and that was about it. Still nothing got taken care of as far as my prescriptions went. At this point, both me and my husband were, at the very least getting upset and this is why:
I take Nexium. There is NO generic. It costs me over $500 which I can not afford each month. I also take Allegra-D which there is NO generic for an also an arm and a leg. I also take just regular Allegra. Again, all the same. I take Nasacort, again, the same situation. Plus I take Prozac which is the ONLY on that comes in generic form and is more affordable. But when it comes down to it, depending where you go, my medicines cost WELL over $1500 dollars.
I've explained this to this so called Dr's office to no avail. And now that I have had to become somewhat aggressive in getting my pills (since aI am running out with NO refills) they sent me the following letter which I will copy here. It says: Ms. Stacy, it came to my attention after our recent visit that on more than one occassion you have been upset with our care and then reacted and basically were verbally absusive to my staff. Let me interject something here... At NO time was I verbally abusive and neither was my husband. Additionally, I had to call this Advocate "Debbie" twice a week to try and get her on the phone which I never did. The letter goes on to say: I think at this point it would be best to have you find a different medical provider and he signs his name J. Wm. Parke, M.D. What can be done about this situation? If they would have gotten off their butts and at least made a phone call to the Pharmacuetical Companies, this all would have been taken care of a long time ago. But no one did a thing. And "I" am not a physician so I can NOT call these people and do the thing myself. Believe me, if there was a way I could do it, I would have by now. It is NOT Ethically correct for these people to do this to me when all we were trying to do was get my prescriptions. Can something be done about them? Something needs to be done about this "Mountville Family Practice" in Pennsylvania and the sooner the better. It maskes me wonder how many other people they have done this to??? Can you please respond as soon as humanely possible? I live in Marietta, PA. 17547. Thank you for your time.
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