The office is open until 6pm during the day, but the only person at the office is the secretary. The doctor is there three days a week from 6pm-9pm. If you leave a message with the secretary for the doctor (Dr. Michael Brown), he never returns your phone call. It is hard to reach him at 6pm, because that is when most offices are closed.
The secretary has no knowledge of anything. If you speak to the office manager, he will tell you that he will call you back but he never does. Patients call for weeks trying to get there test results, prescriptions, questions answered, appointments scheduled, etc. But it does not happen. The doctor tells you the day of your appointment he will do something, but he does not.
Pharmacists, several professionals, and patients have the same complaints. If you mention the name of the practice around town people laugh, because they are aware of how awful the practice runs their business.
It is unfair to the patients and professionals to constantly call and the doctor does not respond. You can call for weeks or a month at a time and no one returns your call. Patients till this day are waiting on prescriptions to be wrote and test results to be given but the doctor is unable to be reached. These are sick patients and it is very unfair.
I would not recommend this practice to anyone. They are very unprofessionl.
0 comments