The reason I am sending you a complaint is that since being a patient at Primary Care Physicians of Atlanta for the past 2 years, I have noticed a drop in the level of care by my physician, Sandra K. Banks.
Whenever my husband and I would need to call in for a prescription, it would take as long as several days before a refill is done. Sometimes there is lack of return phone calls.
Recently, my husband Jody and I have decided to switch doctors and have our medical records transferred so that way our new doctor can have our full history of past illnesses and treatments performed.
Although we filled out a consent form at our new doctor's office requesting to have our medical records transferred, Primary Care Physicians called me at work to let me know that they would charge me $. 50 per page of records sent over.
In the past if I switched to a different doctor, I don't recall having to pay a fee for my medical records to be transferred.
Even though it is legal in the state of Georgia for a doctor's office to charge up to a $1.00 for every page sent to another doctor's office, I feel that it is bad business practice to charge for our medical records to be transferred to another physician as it should be considered a violation of HIPPA rights.
0 comments