I have going to Dolce for 2 years. The last time I went in for a leg wax and hair color. The woman broke all the hairs on my legs creating a stubble instead of a clean, smooth feel. I pointed this out to my hairdresser, Elle, who said that she thougth it was raised skin. No, it was stubble from not doing the technique correctly.
Then my hairdresser spent nearly 4 hours coloring my hair. I told her several times not to make it too dark. I ended up with a bright red color just on the top of the head. Her assistant suggested I blow it dry a certain way to blend it - this place isn't cheap and I said no. Then they colored it very dark (though I repeated that I didn't want it very dark). It came out very dark.
I didn't want to pay (so made I had forgotten about my leg wax). I had an appointment to get my photos done and had to cancel as the color was bad, and just didn't look like me. The front desk person went to the manager twice and they said no, I could have my color re-done. I never yelled, raised my voice though I was quite angry. I said I wouldn't be back then. I then asked what was the re-do policy (thinking I could have it re-done after my hair grew out). She said 10 Days. I said 10 days? She said why do you care, you won't be back. Then she continued to express quite an attitude because I wouldn't leave a tip.
Over the two years I have recommended other customers, gotten gift certificates and paid a few thousand for it. Becuase of their poor customer service, and failure to do the right thing, they have lost all my future investments. I have also told several people about my experience and they are not going either. No this won't close them but this continual poor service will. There's too many other places to go.
Dolce has gotten too caught up in their image to provide good work and customer service. It is only a beauty palor not the Ritz!
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