I ordered on line a free sample of Ivory White and upon receipt found that not only was I charged for shipping & handling (Ok with that) but a few days later was charged $78.41. Ok. So I must of missed the fine print and was willing to let it go. However, a few weeks later I was shipped another package & charged $84.36. At that point I called the company to obtain the information needed to return the product & get a refund. I'm still OK at this point.
I was told to return the product & make sure to write the RA number provided on the return box and upon receiving they would isssue a credit of $84.36. At this moment I had a real bad feeling about the whole process so I mailed the package "Certified" "Return Receipt" and wrote in big bold black letters on ALL FOUR sided of the box the RA number.
After two weeks I had not received my credit nor had I heard anything from the company. However, I did receive the Return Receipt showing that they had received the returned package and had signed for it. I decided to call the company to see why I had not gotten my credit and was told that because the RA number was not on the package and unless I could prove it, they would not be issuing a credit. Now. How do you prove something you no longer have available to you!!!
These people should not be alowed to do business.
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