Rude, rude and nothing but rude,
They place ALL orders on auto order with the expectation of debiting your account the following month. This was never made aware to me when I placed the order, and there is no option for auto ordering when you place the order. The most maddening thing about this experience is when I called customer service, I received an answering machine telling me to leave a message and a customer service representative would return my call... Of course they never did. When I did get someone on the phone he refused to cancel the auto order (future debits from my bank account) and told me that I should think about it and call them back. When I told them that they needed to cancel the auto order now! He replied by telling me that they would set me up on a three month program where I would get the savings for three months and at the end of three months they could cancel the autodebit. I told them that I did not want to do this, and then the
representative proceeded to hang up the phone. I barely prevented him from hanging up, and after another lame rebuttal he told me that he would cancel the autodebit, but he could not provide confirmation... We shall see.
Since this has happened I have done some research on this company and this is standard practice. I would advise against ordering anything with this company, it makes me very nervous that they now have my account information. The customer service agent was also very hostile, RUDE, RUDE AND OVER ALL RUDE and thug like through out the call.
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