Ciba Vision has offered many rebates if you purchase. They do make a good product, but don't be duped into thinking that you will automatically receive the rebate. I have been fighting for five months to get only $100.00. I followed every direction given to me by the rebate form and my eye doctor. I made copies of everything (good thing I did) and mailed it in as directed. They sent a nice email confirming they received by paperwork and I would have my money in four weeks. Four weeks later I called and was told that they were short handed and it was still on "someones" desk.
They were sorry and I would have it in two weeks. Two weeks later I called and was told that it was sent, look in the mail. Later that day I received an email saying I had bought the wrong type of contacts and didn't qualify. I called and then sent copies of the rebate form listing the item and showning the picture of the box I had the contacts in, which matched exactly! I would receive my money within one week. One week later I called and they told me that my doctor had filled out the paperwork incorrectly and they needed to research it. I sent them a copy, which was the original showing exactly the contacts covered in the rebate offer. I filed a complaint with BBB and received a call at work asking that I remove my complaint in exchange for them sending me a check in one to two weeks. It has been one week and today I received an email saying that they are reviewing my rebate and I should expect my money in 4 weeks. When I called they hung up on me twice, and one young man said that he didn't need to deal with me at all. Don't get duped, and don't give up!
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