I signed up with National Fitness on 8/24/10 to receive personal training sessions. The manager, Mike L, did not provide me with company policies or cancellation forms or even indicate that there were any. He did however, let me know that I could cancel my membership at any time because I already lived too far away out of their radius. I received training sessions until my trainer became injured somehow. When he was injured I was not provided with a new trainer. I kept inquiring but they just kept putting me off saying Jason would be coming back and to wait. So I waited. He never did come back. They fired him and never bothered to reschedule any of his clients. There were several manager and staff changeovers and most clients got "lost in the shuffle" according to the new manager, Besheer, who was also later fired after a month. I filed a dispute with American Express and they successfully mitigated the claim with National Fitness and a refund was issued on 2/4. I wrote my cancellation letter, filled out the cancellation form, provided all information needed, and sent it certified mail on 1/3. National Fitness customer service "claim" they received the cancellation package but not the cancellation fee check, which was indeed included. I had written a nasty remark on the comments section and they simply did not want to process the payment. They are liars. So their customer service contacted me to complete the cancellation and I paid them again over the phone with a bank card. Everything was supposed to be settled. And now, half a year later, they have sent a debt collection agency after me. Now, how is it possible to have a clear refund and proof of cancellation payment and suddenly be charged with negligence of default payments? What National Fitness is doing is a "three-stage" collection process designed specifically to attempt to collect money that is not rightfully theirs to collect by waiting 6 months so that the banks and credit card companies no longer have access to their records electronically and hoping that the customer does not have the paper receipts of the dispute, payments, or cancellations. National Fitness processed my "relocation-buy-out" fair and square and now they are just plain wrong. The debt collection is beyond the scope of what I'm willing to tolerate and I'm fully prepared to fight this battle and win. A class action suit should be filed against the company for anyone who has been wronged.
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