March 8th I signed up for the two trial products they offer. Paying shipping cost of $4.95 one shipment & $3.95 on the 2nd offer. Immidaitely I received confirmation in my email with a wrong shipping address in the confirmation. I called the customer service number several times & holding approx. 20min per call without anyone ever answering the phone. I submitted a support ticket the same day advising the correct shipping address. Only to receive an email 2 days later that due to a large amount of support tickets submitted they are forced to close all remaining tickets and I would have to open a new ticket.
Now it is March 15th and I have called over and over without any connection on the other end of the line. And today I opened a new ticket stating I would like a full refund of my shipping charges being that no one has ever attempted to assist me in correcting the shipment address and I would certainly not be receiving their product.
I listed my phone number and email in the ticket. Advising if I could get confirmation that I had done business with a legitimate company and could get a reshipment to the correct address then I would reconsider.
In less than 5 minutes of submitting that ticket, my bank account was debited for $79.99. I contacted my bank and have place a compliant to return my money (all of it) There are procedures that have to be taken but I am certain the money will be returned to my account. But only by my bank itself.
My bank officer called Lean Spa as well and when she selected option "speak to a customer service rep" it disconnected her. Unfortunately the only way to assure Lean Spa does not get money for products I have not received is to cancel my credit card and have a new one re issued.
I would not have a clue if the products actually worked or not. I suspect they do not. But even if they were to work like no other product on the market - I WOULD NEVER DO BUSINESS WITH THEM AGAIN AND I RECOMMEND EVERYONE TO STAY AWAY FROM LEAN SPA.
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