I've been a long time customer of cvs. Elated when cvs opened in our neighborhood. Yesterday my daughter and her friends decided to take the community bus for the first time to the smith haven mall. After an afternoon of shopping, took the bus back and decided to go into cvs. As soon as the four of them walked in, the mgr (blond hair, short lady named Bonnie?) demanded for them to check their lil Victoria secret bags in with her. As they walked in further, they all agreed how offended they all felt and decided to get their bags and leave. These kids are honor students, are involved with many community service programs and don't deserve to be treated like some thugs!!! I have been a customer service director for 25 years and deal with people from all different walks of life and from all over the world. I have heard many complaints about her from my neighbors, who do not shop there anymore because of her rudeness. Please either replace her or give her soft skills training. If no changes occur, I will not shop there and will get the word out in my pat meetings etc.
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