I just have a very bad experience today. My family and I went to go shopping at Costco and since it's too hard to park I asked my wife and two young kids to go ahead while I'm looking for a parking spot. My wife is a Costco member under AMEX and I'm an Executive card member paying an annual fee.in my hurry I forgot my card at the car and did not go back thinking that the lady at the entrance will let me in since my wife is already inside. I courteously asked the lady named Lorraine if I can go inside and look for my wife who at that time without my knowledge was at the ladies room. This nasty lady keeps on harassing me and repeatedly ask for my card and since I'm still looking for my wife she pushed me and yell at me to go out of the building right away. The people looked as if I was doing a criminal act because this lady keeps on following and yelling at me. This act of unprofessional ism, rudeness and arrogance of an employee dealing with their customers is very damaging to Costco. I don't deserve or any Costco member to be harassed and treated the way I was treated by this nasty lady. Why because I'm a minority? I am paying fee for this card and she has no right to harassed me. I asked her to call the manager but no manager show. When my wife saw me and learned what happened she immediately show her card. Even so this arrogant lady ask us to leave the building and call the cops. I waited for the cops, meanwhile people came to me giving and offering their support to be a witness should there be an investigation. After talking to the police officers, we decided to leave the building. Never, never to shop at Costco again forever. I'm also writing a complaint to Costco's HR manager to do necessary action to such an arrogant employee named Lorraine at the entrance of Costco Edison Branch N.J. Now I'm one of the hundreds of people complaining how Costco member's paying hard earned money treated like a criminal in front of people and my kids. I don't deserve this, no body is. Costco should be more careful in hiring people and hopefully this Lorraine will be given appropriate disciplinary action. Costco members never go shop at Costco Edison again this might happen to you too.
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