I just had one of the rudest customer service experiences (cvs store #714, Somerville, MA) in a very long time. I had made the mistake of scanning a coupon that wouldn't work on sale items at the self-checkout that immediately locked up. The self-check-out attendant (#0028843?) pushed me aside and claimed that she doesn't see the coupon in the slot. She then just walked away without a word to me to the other cashier at the register who finally came over after about 5 minutes and got the coupon out for me but started to walk away with the check-out still locked. I mentioned this before she reluctantly told me to go over to the register counter to be rung up by the first staff member (a cranky old lady who never smiles). She started to ring up my purchases and even told me to push an item an inch to her on the counter as if she couldn't reach it (seriously?). She gave me my receipt without a "thank you" or even a word. I asked her for a bag for my big items and she grudgedly got a large bag and put one of them in the bag before throwing it down on the counter. She did the same thing to my second large item and still didn't say a word to me or even hand me my bags. She only gave me a scowl.
I try not to patronize this store too often because the people there are always mean. Now, I will not shop there anymore. If I must shop at a cvs
(although this experience has turned me off cvs altogether), I prefer to go to the ones in Porter or Davis Square. From now on, I will shop at Rite Aide or Walgreens if I ever need something close to my house. CVS store #714 = FAIL!
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