My wife and I went to purchase a car seat and stroller. We went to a Toys R Us and they were running a deal. If you spend more than $200 you got a $50 gift card. We thought that was great seeing as we were going to buy one any way. The Toy R Us we went to didn't hav what we wanted so we end up go to a Babies R Us instead. My wife asks the clerk at the front if they had the same deal and they told her "Yes". We spend an hour testing car seats and strollers until we found the ones we wanted. Our total for our car seat and stroller was $360.
We check out and no gift card. We the lady behind the register and she didn't know what we were talking about. Another employee standing near by said "oh, it's the the deal in the local ad" and proceeds to go behind the counter and grab a copy of the sales flyer. The lady then tells us that we needed the actually coupon to get the deal. We told her that the Toys R Us story never told us anything like that and neither did the employee at the front desk when my wife asked. The lady behind the counter said the most shocking statement I heard all night. "toys r us is a totally separate store". What?!? I turned around and look at the left side of the store that has a huge sign saying Toys R Us. We asked to speak to a manager and she was just as unhelpful. We asked the manager if she was will it lose out on a $360 purchase over a $50 gift card and she said "yes". The manager told my wife that she didn't have a single copy of the ad in the store that we could use to receive this gift card. I was so upset that I didn't want to mention that their were ads laying behind the counter that the cashier used to earlier. This floored me. I my wife and I were out shopping all day and we went to Costco right before and when we got to the check out some of our items were on sale from an ad and they asked if I had the coupon and I told here no. She told me it was ok and used the coupon on here register so I got the discount. This is something I have seen time and time again at different stores. I'm just shocked and very upset that Babies R Us lost out on a $360 purchase (with a possibility of more purchases later) just because they wouldn't let us use the coupon from the stack of ads behind their counter. We are NEVER shopping there again!
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