I moved to Denver Co in Feb. I attempted to cancel my membership with American Family on March 12th. I faxed my lic to them and never heard back. Then in April I received a bill and I attempted to fax it again and never heard back. I again never heard anything back. I then again received a bill in May. I then faxed it in 8 times and email / snail mailed it. The kept charging me for the membership even though they knew I was attempting to cancel. I called them to get them to be honest and show integrity and they said they would not. I asked them why if they made any effort to call me would I have not delt with them to resolve it. They would not answer. They are a dishonest company that just wants to try to squeek out every dime they can. If I have a client fax me something and I can't read it I call them, I then fax back to the same number if I can't reach them by phone they made no effort. I then asked for a supervisor to call me I was told it takes 48 business hours to get a call back. 99 business hours later I still had not received a call. I called in again and Sharon was smug, rude, and condisending. She told me it was my fault. I said what logical reason would keep me from trying to resolve the matter if I had been made aware it was a problem? If they had told me the fax was unreadable I would have sent it again. This went on for months. She hung up on me twice and then I called in from a different line and Jay put me on hold and he and she spoke about me before he came on and stonewalled me.
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