Before opening my company, I researched different water massage machines. I found Simulated Environmental Concepts, Inc. And liked the sleek look of the Spa Capsule. Looking at their claims of the "cash cow" and how it would attract lots of customers seemed to be what we were looking for.
When we bought the Spa Capsule, they attempted hidden fees that were extra like picking my own colors and delivery fees. I fought them on both issues because I specifically asked how much "the Total" was going to be and those two expenses were not added in. They relented and I was not charged.
I did not have the machine 5 months and the blue lining on the inside began to tear. I notified Spa Capsule and got no reply. Two more months went by and no one responded to help us with the tearing liner which by now was hanging down and ripped over a foot inside the machine.
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