On or about the 15th of november i saw a add on tv about a product called COLNX. The add stated that you could get this product as a free sample and all you had to do was pay for shipping and handling which i did. On December 1, i was reviewing my credit card statement and i noticed a charge in the amount of $89.89 from the MENOBREAK / COLNX company. I immediatly contacted the company via telephone (888-792-2468). I was told to return the product. On December 4 i returned the product per their instructions (RMA # 145965-124) to 605 N 21th Avenue, Hollywood, FL 33020. I called back a few days later to see if they had received the product that i returned. I was told that they received the item on December 10 and a refund would be issued within 2 to 4 weeks. I checked back after two weeks and was told again that it would take 2 to 4 weeks. I waited 2 more weeks and then called again. I was then told that my request had not gotten to the accounting department yet. It is going into the 8th week now and the company is stalling and putting me on hold. Can you help me resolve this nightmare. I have never seen it take this long to reverse a charge to a credit card. Thank you for your assistance.
The best way i found to get my refund, is to file a complaint with the Better Business Bureau of southeast Florida and Environmental Protection and Growth Management Department, PERMITTING, LICENSING, and CONSUMER PROTECTION DIVISION of BROWARD COUNTY, FLORIDA. 1 n. University Drive, Box #302, Plantation, FL 33324
0 comments