I've been trying for weeks to get a prescription from Walgreens Mail Service Pharmacy. This service is being offered to members of AARP. To begin with they are very S-L-O-W. (We have also dealt with Prescription Solutions through our plan with AARP and their service is blindingly fast by comparison and we have never had issues with them in any way. The only reason we went with Walgreens for this prescription is because it is not covered under our Medicare plan and it was much less through Walgreens.in the future cost will not matter because the stress of dealing with Walgreens makes it no value.)
Okay, so they are slow but since they don't even acknowledge receipt of the order by email or phone I thought it would be best to check to see if they received it. I called and got a recording that told me the order was being processed and would be sent out the next day. Days went by and no prescription so I called and spoke with a person. This time I was told it could take 5 to 10 days for delivery. Still no prescription, called once again and was told it was sent to my address but in another city. The person I spoke with checked and said the records were correct but no explanation for why it was misdirected. That person promised immediate correction of the problem. Because it was a Friday and the following Monday was a holiday I was told to look for the prescription the next week.
Becoming a bit wary of Walgreens effectiveness I checked by phone the next week and was told that the prescription would be delivered the following day. I asked the person to check and make sure it was being addressed properly and was told it was not being mailed, it would be sent by a carrier. I asked how the carrier was going to deliver to a mailbox since that was the address that Walgreens had for mail order service. Ooops! I asked to speak to a supervisor and after some hassling with that person she finally agreed to check with the carrier to see if she could have the shipping address put on the package rather than the mailing address. (We live in a rural area and do not receive home delivery of mail. Had Walgreens bothered to ask for a delivery address OR had they informed me initially that they would be reshipping this way I would have made sure they had the house address.)
The "supervisor" I was speaking with said she couldn't make any change to the address as yet because the carrier hadn't received the package. She told me I should call them later that evening and the following morning to be sure the package was being routed properly. At that point I was really becoming annoyed - I do not work for Walgreens I am the customer - it is not my place to have the package rerouted.indeed, it seems as though it would not be legal for a shipper to reroute a prescription drug shipment on the say so of a member of the public who was not the original shipper. What is the matter with this picture?
Finally, the "supervisor" agreed she would take care of the matter and said "she would keep me posted". That never happened and the prescription, which was to be sent overnight, never arrived.
Now it is the day after the "delivery date" and once again I called - recording said the shipment was delivered yesterday. Huh? Telephoned again and asked to speak to a supervisor who told me the reason the prescription was not delivered... The carrier could not deliver to a mail box!!! Oh spare me!
I explained that this matter was supposedly corrected days before and requested that the matter be investigated further. She told me to call the carrier and find out why the package was not delivered on time. Once again I went through the explanation that I did not work for Walgreens... Yadda, yadda. So she grudgingly called the carrier and then came back on the line and told me it would be delivered today. She also promised she would call me back and keep me informed of the status. She did not and the package was not delivered, so I called the carrier myself. I had little success, was told it was Friday and because they only had a mailing address it was not going to be shipped until next week.
Called Walgreens once again and this time was told that the carrier had attempted delivery today and the day before and was unable to deliver. That is utter nonsense, there has been someone here both days waiting for the shipment. Then I was told I could go to my local Walgreens and could pick up a few pills to get me through until the shipment arrived, that Walgreens would pay for that. Yeah right, it is a 20 minute drive to get to my "local Walgreens", were they planning to pay for my gas too? No.
This is a ridiculous way to run a mail order prescription drug service which is touted as a service for seniors who are members of AARP. Walgreens apparently misplaced my original prescription because I learned they even called my doctor's office for a second prescription for the reshipment of the prescription. The real kicker is that I discovered this afternoon that they had actually charged my credit card one cent as a charge for reshipping! What sort of insanity is that?
Once this mess is over I hope to never have to deal with Walgreens Mail Order Pharmacy again.
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