I ordered a trial bottle of Hydroxatone in Sept and returned the product Oct. 16, well before the month trial was over. I got an RMA # and delivery confirmation as suggested by the co.
On Nov 3RD the co debited my account $69.95 without my knowledge causing me to have a $30.00 overdraft fee. On Nov. 5TH I incured two additional overdraft fees of $30.00 each. I was not aware of this until I received a note from my bank informing me that my account was $111.00 in the negative. When I called the company they put the $69.95 back and told me to fax my bank statement proving that their error caused me to incure these charges. I sent all the info. They requested and was told that the check would be mailed 11-18 and I should receive it in 3 to 5 business days.
I was very busy with holidays and assumed the company may be behind because of days off for Thanksgiving. I called back 12-3 and was told check was mailed to wrong address but was sent again to correct address 12-3 and should arrive in 3 to 5 business days.
I called back 12-9 and was told supervisor was in meeting but would call back within an hour, he never called. They refered me to another supervisor named Pat at ext. 521. He told me that check would be mailed but would take 10-14 days to process and mail, when I told him that I was told check had been remailed 12-3 he had no answer for me he just kept on insisting check would take 10-14 business days, that was 12-10. I don't have any faith in this company I feel as though they never intended to refund the overdraft and thought if they put me off long enough I would go away.
I don't know where to go from here, I think the Dept. Of Consumer Affairs or the Attorney Generals Office in my state may be able to help but at this point I think don't have much faith in any sort of resolution. I have all my documentation, dates, people I have spoken to, bank records etc. I just feel helpless at this point I fell they do this hoping people won't notice the amount debited since it is not a large amount but I am disabled and my income is very limited so I need every dollar I get and notice every dollar taken from me illegally.
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