Usacomplaints.com » Business & Finance » Complaint / Review: Direct Lending - Bad Checks, Refund ripoff, overdraft charges. #207462

Complaint / Review
Direct Lending
Bad Checks, Refund ripoff, overdraft charges

Direct Lending sent my husband and I a refund check for the appraisal that was done on our house. A week after depositing the check our bank called to say that the check that was sent to us by Direct Lending was no good and that the amount of the check was going to be withdrawn from our account and it would leave our account in the negative.

I spoke with the people at direct lending and they assured me that everything would be taken care of. They were to overnight me a new check, they didn't. I called them and they said that my bank had told them that the first check was good and that there would be no overdraft charges.

This was not true because a couple days later I received an overdraft letter in the mail from my bank. I was furious. I called the bank they told me that the first check was unable to be processed they never told Direct Lending that the check was good. I then called Direct Lending and after a 2 hour long conversation I finally was able to get the check in the amount that I needed but it was to be directly deposited into my account, it wasn't they sent it to me in the mail.

I was assured at this time that any fees that were charged to my account because of their bad check would be taken care of. A few days later I received another over draft notice for one day after the check had been removed from my account.

I called Direct Lending and spoke with the accounts payable manager she gave me another number to call I spoke with that person and she was to return my call and never did. I made 6 phone calls to that company and never had any return calls. I finally did get to speak with someone and they said that they were not giving me any more money that the situation had been taken care of.

I tried to explain that the situation had not been taken care of but they didn't want to hear about it. Their response was I is your fault because you assumed that the check was good. They had said that they were a fortune 500 company that my bank was crazy and didn't know what they were doing.

I don't know about anyone else but when someone writes me a check I figure that it is good especially from a big corporation. I did file a report with the BBB I don't know if anything will come out of it but at least the report is out there.


Offender: Direct Lending

Country: USA   State: Michigan   City: West Bloomfield
Address: 7001 Orchard Lake Rd STE 303
Phone: 8002490080

Category: Business & Finance

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