On October 22, I went out to an ABC sponsored link for a free trial offer of DazzleWhite (a tooth whitening product) and all you had to do was pay shipping $2.95. They have a countdown internet sight - only a certain number of free trials available, and so much time to respond.
After entering my credit card info and signing up, the fraud division of my credit card company called me. Not only did the $2.95 hit my credit card, but also a $25 beauty club membership. I immediately called the DazzleSmile customer service toll free number (866-989-2686) and tried to cancel the order. Claudia told me the product already shipped and I would need to return the free trial by the November 12 due date or they would charge me $87.62.
Today is November 4 and I still don't have the "free trial." So I again called the customer service number and talked to... Claudia. She told me the product shipped Oct 22. I asked her how it shipped and she responded by UPS. I asked for the tracking number and she gave me a number. While I was talking to her, I checked UPS tracking and the number was invalid. She said she was looking it up too and it told her the same thing.
She said she would send me another free trial and I told her not to. She said she HAD to - that it was the only way for me to be credited the $87.62 once I returned it. I told her to keep the $2.95, keep the free trial and our business was finished. She said she couldn't do that-that she had to ship the free trial. I asked to speak to her supervisor. She said she could not allow me to hold (her supervisor was on another call) and she informed me she was terminating our call - which she did.
If this was a reputable company, they would not do business like this. Now I am fighting charges for product I never received.
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