This place is a total scam. They totally lie about everything especially the ability to freeze your account and direct all billing questions to their accounting department which is the biggest bunch of morons you have ever met, however I have found a way to fight back:
1. Call their accounting department (Affiliated Acceptance Corporation) at 800.233.8483. They are currently in the process of switching accounting company's (supposedly called Aspen Sun) so this might not work but it's worth a shot. Tell the person that you want to non-renew your automatic membership. This is very important because what they don't tell you when you sign-up is that your contract automatically renews thus making it impossible to get out of your contract.
2. File a compliant with the BBB and FTC. Make sure to file this under the corporate office which is located in Oklahoma City, OK. They are currently rated as D - and should be an F, so do your part in making this come true.
3. I have gotten the names of three people in the corporate office. I have called several times only to be routed to a voicemail that doesn't accept messages because it's full. Here are the peoples names and email addresses. I had to type their email addresses in a different format because this site won't allow me to publish email addresses
Cindy Stuart - cstuart@atbtanning (dot) com
Judson Kinkade - jkinkade@atbtanning (dot) com
Send numerous emails to these people requesting that your auto-renew be cancelled and expressing your frustrating over their deceptive business practices!!! Make sure to save your email and create a return receipt.
Unfortunately I still have 4 months to deal with these scammers but Ive taken the proper steps to discontinue doing business with these morons. I encourage everyone to tell your friends and family not to do business with ATB.
Sincerely from an unsatisfied customer, Brian
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