I signed up for a membership with At The Beach in September at the Highlands Ranch, CO location. I inquired about the cancellation process as I knew I would be moving out of state the follwoing spring. When I relocated I paid $10 to freeze my account and was told to call customer service once I signed a lease on a new place because they would need a copy of my lease as proof of my new address. I called customer service today and was told I had to provide 3 proofs of address along with a copy of my new drivers license to cancel my membership. First of all I can asusre you I never signed a lease in a different state to avoid paying for my tanning membership but that's not good enought for ATB. I offered to send them a 4th proof of address but they are insistent that they need 3 proofs of addres and my new drivers license. I don't necessarily feel comfortable sending them my drivers license to begin with and I'm not going to spend my time at the DMV just to cancel a tanning membership. After arguing back and forth for over 20 minutes we got no where. I have filed a complaint with the BBB so I'm interested to see how this turns out.
The people at the location where I tanned were always great but DO NOT do business with this company. They are impossible to deal with and make demands at cancellation that I'm not sure are legal.
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