In January I purchased a pool/spa lift for my quadriplegic husband for $5653. I ordered by phone through Planet Mobility and told it would be delivered in 3-6 weeks. After 4 weeks I called to check on the order and was told that there was a delay with the manufacturer and it would be delivered within 2 weeks. Called again and again told it was the manufacturer causing the delay. A couple weeks later I was told that the manufacturer wasn't returning their calls anymore and they were working on it.
Finally I said I just wanted my money back so that I could try to get another lift as my husband really needs the therapy.By the way everytime I called I was told that the owner, Michael Woods, was unavailable and he never returned any of the numerous messages that were supposedly left for him. The last time I finally got nasty about them returning my money and got a man named Dale on the phone who said he was the CFO. He said he would have my credit card reimbursed immediately.
Later that evening Michael Woods called begging me to give them another chance to get the lift. I told him no, that I was feeling uncomfortable with the situation and just wanted my money back, he said okay he would credit my account. I then decided to contact the manufacturer myself because something seemed fishy. The manufacturer had my order, but never received the necessary specs on the pool and spa that is required for this item (I was never asked for any info from Planet Mobility).
I was also told that they had never rec'd payment for this item, at this point it was approximately 3 months after I ordered. They also said that this company has ordered several of this same lift some recently and had no problems with getting the info or payment. So now I was really confused as to what the problem really was. I tried contacting Michael Woods again and was brushed off for a few weeks with no return calls so I filed a report with the BBB... Low and behold I received a call from Mr. Woods within a couple of days.
He said there was some problem with their credit card company and had to send me checks instead of crediting my account. And once again tried to convence me to give them another chance and even offered me anything I wanted free from their site. I said I just wanted my money back. Of course nothing happened, no checks, no credits nothing but a bunch of run around and excuses. I finally asked my father to contact them as he is an experienced paralegal and knows the laws regarding this type of thing.
They have now given him every BS excuse in the book; the checks went out, oh no here they are sitting on a desk sorry we will overnight them... Still no checks... We don't know what happened we will send certified checks overnight... Oh oops don't know what happened. Finally got 2 checks (not certified) and was asked to cash one immediately and hold one for a couple of days. Well wouldn't you know when I went to THEIR bank to verify funds... There was no money to cover either check!
So got more BS runaround like "someone must be writing checks that we don't know about" yeah right! Also Mr. Woods called again to profusely apologize and offer me something free from their website, I told him I wanted my money first then we can talk about that. Finally got one check cashed which by the way their bank (B of A) refused to cash even though they verified the money was there... Funny, huh. Two weeks later was told to cash the other check and GUESS WHAT it bounced!!!
So that is where we are now in July... Still trying to get the last $3000 back, my husband is still without desperately needed therapy and I am at my wits end with the lies, excuses and sheer lack of care or concern. Mr. Woods even tried to play the pity card and say how he is paralized and only wants to help disabled people... I bet he has the equipment he needs...
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