Well, where to begin? We ordered some equipment from Planet Mobility which started us down our path of frustration and fear of losing quite a bit of money. We waited the 8 wks for the expected delivery time to our surprise at no knock at the door. Picked up the phone and made the call.
It took two weeks to even get them to take our calls without a half hour wait on hold. Spent another two weeks their receptionist telling us Mr. Woods was either busy, in the warehouse, in a meeting, on a conference call, and several other excuses that escape me at the time.
Then spent a week with Mr. Woods telling us he doesn't know what happened to our order and that he would be working on it to find out what happened. At the end of the week he told us that he was sorry for what happened and would refund our money.
Mr. Woods' apology would come to be very painful to the ears and the heart because he says it a lot. Every time we spoke to him he would forget who we were and what issues we were trying to work with him. Again apologies for this.
After two months, yes i said two months of him telling us that the check was in the mail, started regular mail first then UPS, we spent a lot of time checking the mail box and waiting outside for UPS truck to show up... Little surprise that neither ever showed up.
After my patience had worn thin I called the local Shelby police department and explained my problem and the LT that I talked to was very familiar with Mr. Woods and then they called him. This prompted Mr. Woods to FINALLY return our calls and then proceed to threaten us with filling bankruptcy and we would never see our money. He was extremely upset. I wish I could have heard his conversation with the police. Seriously.
At any rate he did finally send us a check via UPS which for some reason took about a week for overnight mail. We then immediately went to the bank to process the check to our surprise it bounced. YAY for more frustration. We then called Mr. Woods back to inform him of what happened and wouldn't you know it he apologized again! And we then spent another month playing its in the mail game again and finally, finally we got a check in the mail again.
Yep u guessed. We then went to Bank of America to use his bank and cash the check. And guess what? Yep they told us not enough funds to cover the check... But they did not process the check... They informed us to call them real quick to see if they can transfer funds to that account. So I did and talked to Dale and he transferred the funds to that account and would you believe it we finally got our money back from them. I took well over 6 months for this whole process.
I do hope this reaches out and helps those who still need their money back. God speed and good luck!
He does have a personal office number and it is 586-685-3087 we were able to almost get him everytime on this number.
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