On 5/25/09, I ordered an infra-red Luxsauna, on-line. On 5/26/09 I had to cancel the purchase for medical reasons. I e-mailed and called the customer services as instructed but never heard back from them until after they charges my credit card. I have had to put the charges in dispute for fear that they will not give me my money back voluntarily. The customer service rep and the VP Sale rep. Have been extremely rude and completely unwilling to take care of this problem of returning my money in a timely manner. Didn't know they were in Chapter 11. I have made many attempts by e-mail and phone to solve the issue quickly, but Luxsauna wants to jerk me around instead of taking care of their already bad reputation. Doesn't make sense to me. You'd think a struggling company in Chapter 11, would go out of their way to take care of customers. I would have recommended their company to many healers I work with as well as their patience. However, I am informing everyone I know in the healing field to buy Sunlight Sauna Not
Luxsauna, because Luxsauna is a great big ripp-off.
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