On April 22 I ordered the Acai X3 to lose weight. They offered me a free trial offer just pay s/h of $2.97 to test for 10 days. I was told that it took 5-7 days for delivery and if i like it keep it and pay for it. After not receiving anything, I called their customer service number and told them I had not received anything (Mike was the rep) He cancelled my order and told me that I just met the deadline to cancel my free trail. The free trial starts from the day you order it not from the time you receive it. That meant I only would have had only (3) days to try it and cancel. Well the product never came in the mail so I called back and spoke to courtney on 4-30-09 and she told me that it takes 2-3 weeks to receive shipments. They told me before that the free trial starts once I order the product and if it takes 2-3 weeks according to courtney a customer service rep how can I test it for 10 days free when I didn't get the product in 10 days? Courtney then replied and told me to call back on the 7th of May if I don't receive anything and I can get a refund of my $2.97. I gave it a few more days and I called on the 11th of May and spoke to the supervisor (Shane) who told me there were no notes or comment that reflect my conversation with them and that I was not going to get a refund because its "Non Refundable" Itold him for $2.97 your going to risk the reputation of you company and product and he said he didn't care if I turned them into the various authorities (Wow)
That was My experience and i'm sure i'm not the only one they done this to so beware!
Unhappy client
Quartz Hills, California
U.S.A.
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