I looked carefully for a month to month service Gym service and was told I can cancel at anytime with Lucille Roberts. Well I finally wanted to cancel and the I had attempted to contact Lucille Roberts customer service number 212-734-9717 to do so. Without fail, the line is always busy. Oh wait it gets better.
I attempted to fax in a letter declaring I wanted to cancel service. The Fax number 2127349807 is also busy. So I sent letters and there were no responses. When I call the 1-800 number or my local branch on Flatbush I was told constantly that the only way to cancel is over the phone, with a phone number that does not work. No wait even better... The only time the phone line was not busy was during the lunch period when an automated message was played. The automated system does not allow customers to leave messages.
After getting the manager to call and she confirmed that they canceled membership, they proceeded to charge my account anyway siting that I did not do it in the 30 days period. 30DAYS - Please note that after exhausting every means of trying to cancel the account, then jumping on the manager to do it and finally getting it done - these people have the nerve to tell me about 30 days!!!
Do not be fooled into joining this gym.in a year where almost 95% of the economical fall is due to greed and where as a main street citizens, we get hit the hardest, you would think that integrity should be the new creed for companies out there. It is not. Lucille Roberts and their deceptive ways are why we are in this mess. And they are the ones who will keep us in the mess.
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