I received a fax at my place of employment the early part of this year for health insurance through CWA. I worked out the details and were informed of the costs for the insurance. After a short time from enrolling my husband was laid off and I cancelled the insurance. I was informed a refund was due to me for $299 and that a check would be sent.
During the past several months I have called checking the status and I am informed over and over again the payment will be sent but it is waiting final approval from the manager. I ask to speak to upper management and they are never available to the customer.
I have asked specific information about the company such as the companies officer's as well as the state the business is registered and the information would not be given to me as I was going to send a letter directly to them over this issue and hopefully resolve once and for all.
I know $299.00 does not seem like a lot of money but for me being a lower-middle class to my family and me it is quite a bit. I am honest person and appauled a company would delay a refund this long.
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