Pro Blen Marketing has been sanctioned by the local BBB for not being a pharmacy and not being able to substantiate their advertising claims.
See below:
Name: Pro Blen Pharmacy
Phone: (469) 273-3395
Address: 2929 Newport Dr
Rockwall, TX 75032-5487
Website: www.problen.com
Original Business Start Date: June 1997
Principal: Mr. Jimmy McClintoch, President
Customer Contact: Mr. Jimmy McClintoch, President
TOB Classification: Vitamins & Food Supplements
BBB Accreditation: This organization is not a BBB Accredited business.
Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
Of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
With the BBB due to its failure to substantiate or modify advertising claims
On January 31, the BBB contacted the company about concerns the BBB had with its advertising.
The BBB asked the company to provide scientific substantiation for the claims that the company makes about its nutritional supplements, and the BBB asked for the company to provide licensing information that would prove the company could legally include the word pharmacy in their company's name.
According to the BBB Code of Advertising BBB Definition:
BBB Code of Advertising - http://www.bbb.org/membership/codeofad.Asp
, "claims as to energy savings, performance, safety, efficacy, results, etc. Which will be obtained by or realized from a particular product or service should be based on recent and competent scientific, egineering or otherobjective data."
On February 1, the company informed the BBB that they are not licensed by the Texas Board of Pharmacy. The BBB asked the company to discontinue the use of the word pharmacy in its name, but the company has not discontinued its use of the word.
The company was not able to provide scientific substantiation for its supplemental product claims, but the company did disclose that the products have not been evaluated by the Food and Drug Adminstration.
0 comments