Having been told I needed to "come in" in order to get the paperwork going to cancel my son's membership, I did so. Anticipating the classic run-a-round, I tape - recorded the the entire encounter. After being handed a printed form for cancellation from the clerk, I asked to speak with the manager, "Brian". Happily, another disgruntled member accompanied me to Brian's desk for a chat. I complained about the 20 day notice policy in the internet age when I can pay all my bills instantly on-line. Brian was unmoved. I informed him I was going to file a complaint with the California Department of Corporations regarding this onerous business practise. Neither on the printed form nor verbally from Brian was I informed I needed to send this form by certified mail. I found this out later after researching on-liine. This is flat out fraud in my book.
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