Today my husband dropped off his prescriptions at around 12:45 in Duncan, Oklahoma. When I went to pick them up, two of the employees in the pharmacy could not find his name in the computer. Then they just left me standing there to help another customer. When one finally returned back to me she still couldn't find him in the computer even though I spelled his name 6 times and gave her his date of birth at least 3 times. I asked her to call him and get the information on what all the prescriptions were and that I had errands to run because she was taking so long. She said she would call him.
Then she called my husband and told him they wouldn't fill the prescriptions because they had the wrong DEA number on them. He asked her to call the doctor and that there were 2 doctors with the same last name at that hospital, and she responded by hanging up on him. He said he was not being rude he just informed her on how to get the correct information so she could fill his prescriptions.
Then my husband called back and talked to the pharmacist on duty (about 8pm) and informed him about how they weren't helping him and how rude the lady had been on the phone. They told him they refused to fill his prescriptions and take them somewhere else. We went to get the prescriptions and the woman who hung up on my husband was at the window. He asked her why she had hung up on him. She said he hung up on her. They gave back the prescriptions with writing all over them that they had done. I don't know if another pharmacy will fill them now.
It's unbelievable that they run their pharmacy so ineptly. Why could 2 separate employees take more than 2 hours to find someone in their computer? Why did they refuse to fill legitimate prescriptions? The whole thing was very weird. I go to Walgreens all the time for other items but I won't set foot in there again after that rude treatment.
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