Here's my experience as of 7/8/08
Background: This is a web Rx company. You think you're gonna save bucks with them, but after the first coupon use, the price is about equal to what you'd pay using a local pharmacy, and they have no integrity in their ordering process.
What happened: I ordered my first Rx and got a decent savings a few months ago. Today I went to order a refill via their phone automation. It took my credit card and advanced the order but did not give me a total or ask me to confirm my purchase. I pressed 0 for operator to speak with a live person. I asked first for total and found it to be higher than what I would pay locally. I told her I wanted to cancel the order. She said that wasn't possible because it was already in shipping*. (!) A spirited discussion began. She wouldn't budge saying they have no way to contact shipping.
I insisted on cancelling and pointed out that I did not receive the total and a chance to opt in or out, and that it was unacceptable for them to not have a process in place to handle cancellations — especially in this scenario. All she kept saying was that she could not cancel the order. It was like talking to a brick wall. Well we went round & round. Natch I asked to speak to a supervisor, and none were "available" (amazing), but she said she would ask for one to call me back. As of this writing I am still waiting!
I will deal with this and get satisfaction, but it may take some time. I wanted to post this experience here in case anyone is thinking about using a nextRx coupon to save some money. My advice: It's not worth it! Their process is totally flawed. If you do, then have a backup plan for subsequent orders and don't use their automated system. Talk to a live person, make sure you know what the charges are and how they compare with your local or other sources before you purchase!
*A 2nd phone call placed afterwards stated the order was being "processed" and the rep said it hadn't gone to shipping yet, but still could not be cancelled. Unbelieveable...
Nicole
Fairfax, California
U.S.A.
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