Complaint / Review
National Assurance Of Associations
National Alliance Of Associations beware of what they sell: medical discount plans

I have to report what happened to a patient in our office after he got mad at us for not "taking an insurance" he said he was told "we were contracted with".

National Alliance offers "discount medical plans"; not major medical insurance. The patient told me to call the 888 ph.#. I did and told the man who answered who I was, what Dr's office I was calling from and why would they tell our patient we were "contracted". He said "because you are", and hung up. Hit redial... Another guy answers, and says "well, you have to be contracted. Please wait while I check"... He hung up. Hit redial again... Another man answered; was rather polite about the issue until I said "what resources do you use that says my Dr's contracted? I know we aren't, but the patient is mad at us about it", to which the guy says "he's mad at you guys! HAHAHA..." and he hangs up.

I called the patient and told him about the phone calls, which he asked me to make in the first place. He was shocked. He called them, and was told "oh, yes, your doctor's contracted", and gave the name "Kenneth". Then I called, asked for Kenneth, got transfered, and asked the same question "why... What resources..." and he says "by me? I'm not Kenneth, lady, and if you're going to accuse us of giving false information, I suggest you question your patient again (I said I had)... Then you'd better look at yourself in the mirror before you call here again and accuse us of anything again..." I told him he should do the same, after he said he no idea what www.naaus.org was or what was on it...

I decided to call again later, and posed as "interested in applying". I was told (by the first man who's voice I recognized) that it was $299.00 a month for a couple. I asked "which insurance company is this thru?" Well, he can't tell me that, because "we need all of your information first". When i asked specifically if this was major medical insurance and not a discount medical plan, he was "that's correct. It's medical insurance."

I informed our patient of this; he was upset, but now it was at National Alliance of Associations. I found in his "Member's Benefit Booklet" where it
SPECFICIALLY SAYS " THIS IS NOT MEDICAL INSURANCE..." but that's not what the 'agent' told me when I called to "inquire what this is"... Also shown was "How to Request a Refund", which the patient will be doing.

I felt I had to share this.