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BUYER BEWARE — This company took my money and REFUSES to allow me to return the item that I purchased from them. I have contacted them by telephone on two different instances and was told that it was MANDATORY that I wait a full 30 days to obtain a RMA (Return Authorization Number).
Below is there website RETURN policy that they REFUSE to follow.
I have emailed them twice and they ignore my emails—
Don Mullendore
Chief Investigator
Hometown Investigations
Returns
We ask you to give our products a fair and complete test and for that reason, we ask you to at least use the products for 30 days. The 100% refund policy does not cover the cost of shipping and handling but the product only.
Customers must call 1-800-875-0850 for customer service to get a RMA (Return Authorization Number) and this number must be displayed on the outside of the box. Packages sent to use without an RMA number will not be accepted and returned. We do not refund for the cost of shipping to our offices.
We strongly recommend returning packages to us through certified mail with a tracking number. If we did not receive the product back and the customer can not prove that the product is returned, we will not issue a refund. Proof of delivery can be the delivery confirmation number or signature as required by the USPS.
We only allow one return per product per customer. This is to prevent excessive returns. Customers can order as many products as they wish but we only allow one return for any particular product per customer.
Returns will be processed and refunds issued within 30 business days. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check as a payment method.
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