Independent profile — not affiliated with Aspen Dental
Aspen Dental
Aspen Dental Management, Inc. is a dental support organization based in East Syracuse, New York that provides business services to dental offices operating as Aspen Dental. This page sets out routes for billing and treatment disputes, a 2015 New York Attorney General Assurance, a May 2026 California Attorney General settlement, three court matters, BBB and Trustpilot figures as displayed on October 18, 2026, and 115 older complaints from this site's archive. The company's own website could not be opened from our location.
Complaints & Reviews on USAComplaints
115 complaints on USAComplaints, including 1 published in the last three years.
- Motto aligners with no follow-ups, retainer not mailed, no refund
- Dentures unwearable but dentist says they are fine
- Wrong tooth pulled and no refund
- Billed full price to patient and insurance, refund not given
- Insurance denied partial, now billing me directly
- Services not explained and dentures hurt constantly
- Dentures cause pain and guarantee seems nonexistent
- Dentures fell apart repeatedly after $1,000 purchase
- Emergency tooth visit turned into second appointment and insurance charges
- Premium denture package paid, final set never delivered
- Ill-fitting dentures dentist could not correct
- Balance sent to collections after quoted zero balance
- Plate damaged during repair, charged insurance for replacement
- Refused cleaning without $3000 antibiotic gum injection
- Repeated denture and implant failures and yearly exam fees
- Paid $7000 up front, mini implant fell out, no refund
- Ignored for thirty minutes at front desk before leaving
- Former dentist warns of pay, management and billing practices
- Dentures too big after paying over $10,000
- Unfinished work, all teeth pulled and dentures that never fit
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Aspen Dental website (named in agreements): https://www.aspendental.com/
- BBB-listed, East Syracuse office profile: (260) 319-5090
Locations
| Type | Address |
|---|---|
| Headquarters | 281 Sanders Creek Parkway East Syracuse NY 13057 |
Aspen Dental complaints: where to take a billing, treatment or advertising problem (checked October 18, 2026)
Aspen Dental's own website (www.aspendental.com) returned an HTTP 403 country-block error from our check location on October 18, 2026, so this page does not quote the company's own billing, refund, complaint or contact pages. Check those on the company's site or on your treatment plan and statements. The routes below come from pages that were opened.
Know who you are dealing with. The California Attorney General describes Aspen Dental Management, Inc. as a dental support organization that provides business management and administrative services to dental offices operating under the Aspen Dental name. The 2015 New York Assurance and the 2015 federal court opinion both describe the dental practices as owned by licensed dentists, not by Aspen Dental Management itself. Your treatment records, informed-consent forms and many bills may therefore name a separate practice entity; read the name on your own paperwork before writing a complaint.
Keep the paper trail. Many complaints in this site's archive concern the treatment plan quoted, what insurance was billed, deposits or financing for dentures, and whether a refund was promised. Ask in writing for an itemized statement, the treatment plan you signed and your insurance explanation of benefits, and compare them.
Routes outside the company. A state's dental board licenses the dentist and handles clinical-care complaints (this check did not open individual board pages). In California the Attorney General says that if you believe you are a victim of false or misleading advertising you can report it at oag.ca.gov/report. For a dental financing product such as a credit card or loan offered at the office, the CFPB says it sends complaints about financial products and services to companies for response and that most companies respond within 15 days; its complaint-database company lookup for the text "ASPEN" on October 18, 2026 returned Aspen Yo LLC, Aspen National Financial, Aspen Properties Group and Aspen Home Mortgage Group and no Aspen Dental entry, which does not by itself mean a complaint cannot be submitted. Insurance disputes go to your insurer and, if unresolved, your state insurance department.
Government actions: New York (2015) and California (2026)
New York Attorney General, Assurance of Discontinuance No. 15-103 (2015). The Attorney General's office stated that it had received over 300 consumer complaints since 2005 about experiences at Aspen Dental offices. It found that ADMI was not merely a back-end support organization: it said the practices in New York were subject to extensive involvement of ADMI, shared profits with ADMI and were marketed under the Aspen Dental name in a way that created an impression of common ownership, and that this violated New York law (corporate practice and fee-splitting rules). The document lists seven dental practices operating 40 Aspen Dental offices in New York at that time. The Assurance states: "ADMI neither admits nor denies the Attorney General's findings in Paragraphs 3 through 34." ADMI agreed to change its business practices, including revisions to statements on its website and in marketing, and to pay a $450,000 civil penalty (paragraph 121). ADMI's chief executive signed in June 2015.
California Attorney General settlement (announced May 7, 2026). The California Attorney General announced a settlement with Aspen Dental Management, Inc. over alleged violations of California's ban on the corporate practice of dentistry and false and misleading advertising. Allegations in the release include that the company exceeded a support role by directing practice and management decisions, ran an incentive program paying hygienists for clear-aligner sales, and published advertising with misleading testimonials and price claims, and that some advertisements said offices worked with all insurance or no insurance although the offices did not accept state or federally funded insurance programs. Terms listed in the release include $2 million in civil penalties, $300,000 in restitution funds for certain patients, and injunctive terms (for example, not basing fees on practice revenue and identifying the practice owner's name in advertisements). The release says the settlement remained subject to court approval. The Stipulation for Entry of Final Judgment published by the Attorney General (stamped received May 4, 2026; Los Angeles County Superior Court No. 26STCV14023, People of the State of California v. Aspen Dental Management, Inc.) states: "Defendant does not admit any facts or legal claims alleged in the Complaint and is settling this matter for the sake of resolution." Under paragraph 16 the $300,000 restitution is limited to two groups of patients: those who, before the judgment, paid the full fee for a "Problem Focused Exam" although otherwise qualifying for a "Free Exam and X-ray for new patients without insurance" and had not already received an adjustment, refund or credit; and those who bought an electric toothbrush in a bundle, up to the toothbrush amount (not the whole bundle). Paragraph 17 provides for direct payments, with efforts to contact patients within 90 days after entry of judgment. These are terms of a stipulated judgment; no record of entry of judgment was found in the sources checked on October 18, 2026 (the court docket itself was not searched).
Who Aspen Dental is: a support organization and the offices that use its name
Aspen Dental Management, Inc. (ADMI) is a Delaware corporation whose principal place of business was 281 Sanders Creek Parkway, East Syracuse, New York, according to the 2015 New York Assurance. The California Attorney General's 2026 release says that since its founding in 1998 Aspen Dental has expanded to more than a thousand offices nationwide, entered California in 2019 and has opened 19 offices there, and that the company is owned by private equity firms. In a 2015 federal opinion, the court recorded (as allegations assumed true) that Aspen provides marketing, accounting, scheduling, purchasing, insurance-processing and IT services to practices under business service agreements with licensed-dentist owners, and described ADMI as wholly owned by ADMI Corporation, which was wholly owned by ADMI Holdings L.P., in which entities managed by Leonard Green & Partners held a majority interest; that ownership description is from 2015 and is not presented here as current. A June 13, 2017 release on the American Securities website says private equity funds managed by Ares Management, L.P. and by Leonard Green & Partners, L.P. had entered into a definitive agreement to increase their equity ownership in ADMI, in partnership with ADMI's leadership team and funds affiliated with American Securities, LLC (terms not disclosed there). The California Attorney General's 2026 release says only that the company is "owned by private equity firms"; current ownership was not otherwise verified.
The structure matters for complainants. In the 2015 New York Assurance, ADMI is described as providing business support to independently owned practices that use the Aspen Dental trade name, while the Attorney General found that the arrangement went beyond that in ways that violated New York law, and ADMI neither admitted nor denied the findings. The California release makes a similar allegation for California offices. ADMI's own current description of how its offices are owned could not be checked because its website was blocked from our location.
Complaint record: BBB, Trustpilot and this site's archive (as displayed October 18, 2026)
BBB. BBB does not show one company-wide file for Aspen Dental: its search for "Aspen Dental" showed 1,845 results on October 18, 2026, mostly office-level listings, and the first 15 results carried ratings from A+ to F. One listing opened for this page ("Aspen Dental", 281 Sanders Creek Pkwy, East Syracuse, NY) showed a B+ rating, "NOT BBB Accredited", 6 complaints filed and 1 not resolved. These figures describe that single listing and are not totals for the company.
Trustpilot. The Trustpilot page for www.aspendental.com showed 1.6 out of 5 from 1,120 reviews and 263 reviews in the last 12 months, with an unclaimed profile and the notice that the company has not invited customers to review, so reviews may not be representative. Trustpilot says it does not fact-check reviews.
This site's archive. 115 older complaints in this site's archive name Aspen Dental or an office (for example "Aspen Dental - Concord, NH"), dated from 2006 to 2014 plus one from 2026; most are from 2008 to 2012. They are consumers' own accounts and are not verified findings. A keyword count over their text shows what they discuss (a post can match several topics): 85 mention insurance, billing, charges or refunds; 51 mention x-rays, deep cleaning, periodontal work, diagnosis or selling; 46 mention dentures or partials; 23 mention financing, CareCredit, loans or credit cards. One further post about a CareCredit collection account is linked as a non-primary creditor mention. Posts that were duplicates or machine-garbled were removed from consideration.
These sources are counted separately and are not added together.
Lawsuits: a 2015 dismissal and a 2025 privacy-tracking settlement
Treiber v. Aspen Dental Management, Inc., N.D.N.Y. No. 3:12-cv-1565. Eleven patients sued on behalf of a putative class against ADMI, Robert Fontana and several holding and investment entities seeking injunctive relief and damages. On March 27, 2015 Judge Hurd granted the motion to dismiss for lack of subject matter jurisdiction, found no concrete and particularized injury, dismissed the Amended Complaint in its entirety and did not decide the Rule 12(b)(6) motion on the merits. Plaintiffs appealed. On January 6, 2016 the U.S. Court of Appeals for the Second Circuit (No. 15-1506-cv, summary order, 635 F. App'x 1) affirmed the dismissal for lack of standing and the denial of leave to amend.
Website tracking technology class action. Plaintiffs filed putative class actions on February 20, 2024 in the Northern District of Illinois (consolidated as No. 1:24-cv-01404) alleging that tracking technology on www.aspendental.com shared user data; the settlement agreement lists claims under the Electronic Communications Privacy Act, negligence and several state statutes. The case was voluntarily dismissed without prejudice on February 4, 2025 and refiled on February 20, 2025 in the Circuit Court of Sangamon County, Illinois (No. 2025LA000036), where the parties signed a class settlement agreement. The agreement states that Aspen Dental Management "denies each and every one of the claims" and that the settlement is not an admission. Its terms include a Group 1 fund of $2,796,169.50 (online appointments from February 20, 2022 through June 1, 2023, an estimated 621,371 class members, pro rata payments) and a Group 2 fund of up to $15,673,220 (online appointments from June 2, 2023 through January 1, 2025, an estimated 1,624,996 class members, $15.00 per valid claim, reduced pro rata if funds are insufficient), with Simpluris named as settlement administrator subject to court approval. Top Class Actions lists the claim form deadline as September 15, 2025, the exclusion and objection deadline as September 15, 2025 and a final approval hearing on October 20, 2025, and now files the settlement under closed settlements; the settlement website it names (AspenDentalPixelSettlement.com) did not resolve on October 18, 2026. A final approval order was not located in the sources checked on October 18, 2026, so approval and payment are not verified here.
Is Aspen Dental Legitimate?
Aspen Dental Management, Inc. is a documented Delaware corporation named in a 2015 New York Attorney General Assurance, a 2026 California Attorney General settlement announcement, a 2015 federal court opinion and a 2025 class settlement agreement, and its offices operate under the Aspen Dental name in many states. Those documents record both company-favorable and adverse points: the 2015 federal case was dismissed on jurisdictional grounds; ADMI neither admitted nor denied the New York findings; the settlement agreement in the privacy case states the company denies the claims; and the California matter is an allegation-based settlement announced by the state. This page does not rate the company. Consumer reviews and archived complaints describe disputes over billing, treatment recommendations and dentures; they are allegations from individuals.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| People of the State of California v. Aspen Dental Management, Inc. Docket 26STCV14023 | Superior Court of California, County of Los Angeles | — | Filed | Filed — no final outcome recorded The California Attorney General filed a complaint alleging violations of Business and Professions Code sections 17200 and 17500, among other statutes, together with a Stipulation for Entry of Final Judgment (stamped received May 4, 2026). The stipulation provides for $2 million in civil penalties, $300,000 in restitution for two defined groups of patients and injunctive terms, and states that the defendant does not admit any facts or legal claims alleged in the complaint. The Attorney General's May 7, 2026 release says the settlement remained subject to court approval. Entry of judgment was not verified; the court docket was not searched. | Source |
| Treiber et al. v. Aspen Dental Management, Inc. et al. Docket 3:12-cv-01565 | U.S. District Court for the Northern District of New York | — | Dismissed | Dismissed Putative class action by eleven patients against Aspen Dental Management, Inc., its chief executive and holding and investment entities. On March 27, 2015 the court granted the motion to dismiss for lack of subject matter jurisdiction, dismissed the Amended Complaint in its entirety and denied the Rule 12(b)(6) motion as moot. Plaintiffs appealed. On January 6, 2016 the U.S. Court of Appeals for the Second Circuit (No. 15-1506-cv, summary order, 635 F. App'x 1) affirmed the dismissal for lack of standing and the denial of leave to amend. | Source |
| A.D., et al. v. Aspen Dental Management, Inc. (website tracking class action; later Donnelly et al.) Docket 1:24-cv-01404 (N.D. Ill.); 2025LA000036 (Sangamon County) | U.S. District Court for the Northern District of Illinois; refiled in the Circuit Court of Sangamon County, Illinois | Filed | Filed — no final outcome recorded Plaintiffs alleged unauthorized sharing of website user data through tracking technology. The federal action was voluntarily dismissed without prejudice on February 4, 2025 and refiled in Sangamon County on February 20, 2025, where the parties entered a class settlement agreement stating that Aspen Dental Management denies all claims and that the settlement is not an admission. Funds: Group 1 $2,796,169.50; Group 2 up to $15,673,220 at $15.00 per valid claim. Claims were due by September 15, 2025, and a final approval hearing was scheduled for October 20, 2025 (as listed by Top Class Actions). A final approval order was not located in the sources checked on 2026-10-18. | Source |
Related Complaints
Names this company in a role other than the primary subject — not necessarily current or complete.
Company Relationships
- Affiliated with: Ares Management, L.P.
- Affiliated with: Leonard Green & Partners, L.P.
Frequently Asked Questions
Who owns the dental offices that use the Aspen Dental name?
Documents opened for this page describe two layers. The California Attorney General calls Aspen Dental Management, Inc. a dental support organization providing business management and administrative services to offices operating under the Aspen Dental name, and alleges that it went beyond that role in California. The 2015 New York Assurance describes the New York practices as independently owned by licensed dentists and records that ADMI neither admitted nor denied the Attorney General's findings. Check the practice name on your own paperwork.
What did the New York Attorney General's 2015 Assurance with Aspen Dental require?
Assurance No. 15-103 records findings that ADMI was involved in matters reserved to dentist-owned practices, shared profits with them and marketed them in a way that implied common ownership. ADMI neither admitted nor denied those findings, agreed to change its practices and website and marketing statements, and agreed to pay a $450,000 civil penalty.
What is the 2026 California Attorney General settlement with Aspen Dental?
On May 7, 2026 the California Attorney General announced a settlement with Aspen Dental Management, Inc. over alleged violations of California's ban on the corporate practice of dentistry and misleading advertising. The release lists $2 million in penalties, $300,000 in restitution funds for certain patients and injunctive terms, and says the settlement remained subject to court approval. The published stipulation (L.A. Super. Ct. No. 26STCV14023) states that the defendant does not admit any facts or legal claims alleged in the complaint. The $300,000 is limited to patients who paid full fee for a Problem Focused Exam while otherwise qualifying for a free new-patient exam and X-ray, and patients who bought an electric toothbrush in a bundle (up to the toothbrush amount). Entry of judgment was not verified.
What is the Aspen Dental website tracking class action settlement?
A class action over tracking technology on www.aspendental.com was refiled in Sangamon County, Illinois (No. 2025LA000036) and resolved by a class settlement agreement that says Aspen Dental Management denies the claims. The agreement describes two groups defined by online appointment dates between February 20, 2022 and January 1, 2025. Top Class Actions lists a claim deadline of September 15, 2025 and a final approval hearing on October 20, 2025; a final approval order was not located in the sources checked on October 18, 2026, and payment status is not verified.
What happened to the 2012 Treiber class action against Aspen Dental?
The Northern District of New York dismissed the Amended Complaint in its entirety on March 27, 2015, ruling that the court lacked subject matter jurisdiction because plaintiffs had not shown a concrete and particularized injury. The opinion did not decide the claims on their merits, and the Second Circuit affirmed on appeal on January 6, 2016 (No. 15-1506-cv, summary order).
What do BBB and Trustpilot show for Aspen Dental?
As displayed on October 18, 2026, Trustpilot showed 1.6 out of 5 from 1,120 reviews on an unclaimed profile, with a notice that reviews may not be representative. BBB showed 1,845 search results for Aspen Dental, mostly office-level listings, so figures from one listing are not company totals; the East Syracuse listing showed B+, not accredited, 6 complaints.
Where can I file a complaint about an Aspen Dental visit or bill?
This page could not open Aspen Dental's own pages, so use the contact details on your statements or the company's website. Outside the company, clinical-care complaints go to your state's dental board, advertising complaints to your state attorney general (California's is oag.ca.gov/report, which links to oag.ca.gov/contact/consumer-complaint-against-business-or-company), insurance disputes to your insurer and state insurance department, and financing-product complaints can be submitted to the CFPB.
Are the Aspen Dental reviews on Trustpilot representative?
Trustpilot's own notice on the profile says the company has not invited its customers to review, so reviews may not be representative, and Trustpilot says it does not fact-check reviews. The profile showed 263 reviews in the last 12 months on October 18, 2026.