I signed up for a plan option with the company after a customer service person pretty much forced me into buying it and told me that if I was not happy, i could contact them for a refund. That night after perusing the company's web site, I found an entry that was contrary to what the customer5 service analyst informed me. I started emailing them and phoning them to request cancellation of the plan, which I was advised was completed and that my full amount would be readded to my credit card account. This email was sent to me on June 20th:
"Per our conversation, we give our apologies for such a serious dissatisfaction and your decision to leave us so soon.in an effort to bridge this issue, we have issued a full refund or the $289.45. You should expect this to credit to your account in the next 5-7 business days. Once again, we apologize for your dissatisfaction, and wish you the best in your search for Health Care.
Thank You
Customer Service
US Healthcare Plans"
It is now 07/06 and I still havent received my refund yet. I have emailed the company to find out what is happening, and I havent had a reply yet. I called the customer services section of the company and requested to speak to a supervisor. I was told that he was on the phone and that he would call me back shortly. This was 2 hours ago.
I have requested through my bank that the charge be disputed but they can only begin working the case on 07/16. The Better Business Bureau has advised that I needed to wait 30 days for feedback from them after I submitted a complaint through them.
It took them q few days to take my money from my credit card, but am now finding it hard to understand why it is taking so long to refund it. I am being played like a mfool. It makes me wonder what kind of treatment I would have received if I did stay with them especially if I needed to file a claim through them for an illness.
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