Do not use them! Customer Service: F Knowledge: F Honesty: F
It took over 3wks. To get my new glasses, not the 1 or 1 1/2 they promised. When I called to check if they were in after 3 weeks, they said yes. I went in and they were not there. The staffer picked up the phone and went into the back (hmm?) to check on them. Returned and said if they pass inspection they'd be sent out the next day. When I asked why I was told they were in, she said it was a phone service that took my call. I left the store and stood out front and made the same call, asking if they were in the store or a phone service (spoke to the same person). Yes, it was the store!!! Lies! My glasses did come in the following day. The staffer offered nothing in the way of adjustments until I asked for them, but my glasses still leave red marks on the sides of my nose and hurt behind the ears. After paying well over $400, the glasses I wanted (less wide than the ones I have) are wider, and uncomfortable. It's only about making a sale. I WILL NEVER GO BACK THERE AND I WILL NEVER RECOMMEND THEM TO ANYONE!!! Wish I had come to this site first.
0 comments