SUPPLIER Groupon Sa
Branch / area call centre country south africa
time / date 16:23 fri 4 oct
person responsible lindokuhle ngubelanga
problem
call centre!
Incident fri 4 oct
useless
i made a booking and paid for a services. After no response i emailed support with the proof of payment and booking reference. No person at groupon could put 1 and 1 together and confirm my payment was for the reference on my proof of payment. After confirming a refund the 1st of october, i had to phone groupon the 3rd and 4th to do something about it!!! What does groupon do! They cant even refund the same amount i paid to them to make another booking - i have to wait another 3 days!!! After requesting to speak to a manager another call centre agent took my call... How professional is that??? / how can a big company refund r500 and not r549 to secure me to make another booking. They werent even willing to help me reserve another booking to make sure i dont loose out on the deal... I the customer got blamed becuase of their incompetance!!!
If the agent i spoke to had any people skills she wont not have left me more angry than before i made the call... No solution - just answers that only suited groupon!!! How do you keep clients - not like this!!
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