The Brown Hand Center and its Doctor Dustin Ray billed our insurance company $150,000 for two carpal tunnel surgeries that lasted about 10 minutes each. My insurance paid $105k of that. Now they are trying to come after us for the rest of the money even though we signed an agreement that said we would have no more than $2,000 out of pocket for the surgery. What irks me is that they do not abide by their signed agreements in writing and charge so much money for what amounts to quick simple surgeries. Also, they do not tell you that physical therapy and anesthesia costs even more and you are responsible for that cost as well—which was not included in the numbers above! The quality of work was good and Dustin is a nice guy, but they have to get their billing fixed and let people know the costs up front before surgery and stop ripping people off and their insurance companies for so much money. Agree up front on a fixed price and make sure the Dr., owner and billing departments all sign and get it notarized—maybe even have your lawyer review or write it up. Otherwise you are headed to bankruptcy.
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