I ordered a video game online as a gift on January 16. I accidently added a 7 day, $1 trial to Smart Game Shopper. I received a confirming email right after I placed the order and realized that I'd accidently purchased it. On January 17th, I called the toll free number provided to cancel membership. It took FOUR calls - their telephone system wasn't working correctly - didn't respond to "press 1...", cut you off, etc. (I've decided, since, this is just the way they do business.) Finally, I made it thru the automation system and THOUGHT it was all cancelled only to find they STILL charged by credit card $19.95 membership fee. I disputed this with AMEX. The company claimed that I hadn't cancelled and that if I did, I would have a cancellation number. The automated system did not provide one. AMEX notified me of BBV's response. I called BBV on their business number (shown on the AMEX paperwork). I managed to get thru the "Dial 3 for Customer Service" but then got a "Dial1 for English". I tried that. Didn't work. Pushed it again. Didn't work... And I was disconnected. I called back - same thing. The third time, I pushed "0" and demanded the operator connect me to a live person. Within a few seconds, a live person was on the line. They said they didn't have any record of my cancellation. I told him all of the above. He said if I didn't have a cancellation number (which the automated system didn't provide) he would do anything, Then, he asked if there was anything else he could do for me! (That's gaul, he hadn't done anything yet!) It's all fraud. You call the toll free number they provide and it continually fails. When it appears on your credit card, they claim you haven't cancelled. When you try to call them, it takes call after call just to get a person. Avoid like the plague.
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