I ordered a video game online and was notified after few days that it was out of stock. Right after that, I sent an email to tell the company to cancel my order. Obviously, they did not acknowledge my email and send the game anyway, when it became available. I didn't open the entire package and called the number on it to tell them that I need to return the merchandise. The manager told me that their policy is a no return on games, unless it's defective. I never knew this until I open the package recently.
I felt that I was cheated and told the manager that even at electronic stores, like Best Buy, will allow you to return but with a 14% restocking fee. I wanted to return the video game because my daughter was given a gift of the same game. Having that one is already enough, thus I don't need the one I purchased.
I think this is a very concealed advertisement that the consumer is trapped and ends with no choice.
I suggest that you don't patronize Smart Game Shopper.
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