I was a first time customer purchasing two sets of furniture totaling close to $1500. Both sets came with defects. The second delivery was to fix one of the sets. The third delivery brought another defective set. They did not honor the 14 days warranty by saying if there are any other damages, we ...
Prior to buying this bed frame I bought my Temperapedic mattress with box spring for $3,000. I contacted Factorees to inquire about two things. One, to assure that the bed frame is all genuine leather. I was skeptical that it was considering the price but then they confirmed it was and since it's a ...
We purchased a bed from one of the showrooms. We waited for around 3 weeks for all the bed parts to be available. But when the bed was delivered, it was having only the head board and the foot rest. The sales representative was supposed to inform us if the bed parts would not be available by end of ...
I purchased a recliner chair a week ago and they suppose to delivery this morning between 8am-10am but no one showed up. I called to delivery department and found out why they didn't show up but they told me the driver was there at 9am and I said I was there since 8 am this morning and I didn't see ...
I ordered a product some 14 days ago. I continue to check my order status and it says my payment was received but shipment is pending. They're website says and I quote, "We do our best to ensure that ALL order are received and shipped out within 24-48 hours. If at any time an item is ...
We purchased a bed from one of the showrooms. We waited almost 3 weeks for all the bed parts to be available for delivery. Later when the bed was delivered, it had only the head board and the foot rest. The sales representative was supposed to inform if the bed parts where not available by end of ...