Prior to buying this bed frame I bought my Temperapedic mattress with box spring for $3,000. I contacted Factorees to inquire about two things. One, to assure that the bed frame is all genuine leather. I was skeptical that it was considering the price but then they confirmed it was and since it's a factory price I decided to trust the customer service's words. Then I knew this was a platform bed and only requires a mattress I wanted to see if I could use my box spring and still be able to use the built-in end tables. I got a confirmation e-mail saying I could definitely do so. When I received the product they were nowhere close to leather. Not only the upholstery was bulging on the footboard it was NOT leather. You couldn't smell leather anywhere. When I contacted them they said the top of the headboard and the back of the headboard and the footboard were leather, which was a lie.
As for the box spring issue, first of all I think the customer service is outsourced. Not only there was a real bad static in connection the agent couldn't understand what I was saying. He kept saying why did you buy the box spring, you should just return the box spring or take the end tables out and use them separately while they are supposed to be screwed onto the side of the bed. Then he said there's no supervisor there who answers calls. I would have to send e-mails then they would reply within the next 24 hours, which I already did but they didn't address my concerns at all. Then the agent said all sales are final and I can't return it unless it's damaged. I just wasted $1,000. I'm pissed. I would never order anything from here PERIOD! Terrible products and TERRIBLE customer service!
0 comments