While browsing their store, you will notice an abundance of signs stating "It's ok to change your mind", and "If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 90 days".
Please know that if you remove any IKEA item from the original package what-so-ever, the item can be considered "used" & non-refundable. Case in point: We attempted to return a brand new coffee table. There was nothing wrong with this table; we just simply decided it wasn't quite what we wanted. I called the store to inquire whether or not I needed to disassemble the table & repackage it before returning it. I was told, “We prefer you do not attempt to repackage the item to avoid damaging it, and we will need to inspect the item before refunding you”. This seemed reasonable enough. After arriving at IKEA’s returns/exchanges department, we were told “Because this item was initially removed from the packaging, this item is considered 'used' & is non-refundable.” Please note that I had my original receipt, all original packaging, was well within the 90 day return policy limit, and yes, the table was returned in excellent condition.
Further, we noticed a set of bath towels we purchased from IKEA became splotchy & quickly lost their color (bad dye perhaps?) immediately after their 1st use & subsequent air drying. We also attempted to return these (same trip as above to the Centennial location in Denver, CO) and we were told we could not return the items due to their condition. I reasserted that their condition was precisely why I was returning the item, and that I would also be content with an exchange. Again, the IKEA associate insisted she couldn't exchange or refund the items due to their condition. She also made the most curious statement: "I've never seen anyone return towels for this issue." followed by: "Some of the people who have tried to return discolored towels simply decided to give them away as gifts, and that perhaps you should consider doing the same."!? Moving up the ladder, we contacted the supervisor, and while initially polite he quickly became condescending & continued to apologize for my inability to understand their ‘simple’ return policy.
Just know, once IKEA has your money, there’s little chance of getting it back, period. You may get offered store credit if lucky, and that’s assuming you’d be willing to return. IKEA’s inability to resolve a relatively simple issue, simply left me leaving the store exceptionally irritated and with the conviction of never returning.
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