1) On Saturday, February 11th, my spouse and that I went to look to get a new bed. We ended by in the furniture shop called Furniture Mattress Immediate situated at 1991 RUSSEL AVE, SANTA CLARA, CA 95054. We met Mr. Cuong in the shop who showed us what we were searching for. We ultimately discovered the bed that people preferred and settled it entirely with a Lender Of America check # 1487? We were informed by Mr. Cuong he might contact and follow up around on Friday, February 16th to verify the full time of Saturday February 18th shipping. He more guaranteed us he could be ready to provide the bed sooner than that Sunday.
2) We didn't notice from Mr. Cuong on Friday, February 16th. About the night of Friday, January 17th, I named Mr. Cuong at 6:14 PM and talked with Mr. Cuong. I had been asking him why he did not contact people on Friday to verify Saturday delivery period. Their reaction was the bed wasn't accessible due to the vacationis delay; which was why he did not call. At any situation, he assured the bed nevertheless is likely to be shipped on Sunday, January 18th, between 5 and 7 PM.
3) About The day of Sunday, January 18th, we were attempting to clear the master suite in planning for that new bed shipping between your hours of 5 and 7 PM.
4) At about 4:48PM on Saturday February 18th, I named, talked and required with Mr. Cuong he offered me a phone before he quit the factory to ensure that my spouse could be house and help, and Mr. Cuong again, stated yes which he'll certainly contact within about half an hour.
5) At about 5:42PM on Saturday February 18th, I obtained a missed phone. I called back soon after the full time of the missed phone; the telephone band and was acquired, after which was disconnected. I named it back again; it called, was acquired, and was disconnected again. I called once again at 5:43PM, there is a guy about the telephone stating they couldn't provide the bed nowadays as guaranteed since his employees had acquired the incorrect bed in the factory. It had been overdue; the factory was shut; there is nothing he might do; we have to wait until Friday to "notice" from him. I stated, "That Is really annoying for the household since we've been planning the master suite to get the brand new mattress, and we've been awaiting this new mattress. I would like to speak with my spouse and that I will-call you back."
6) At about 5:52 PM on Saturday February 18th, I named my spouse to see him concerning the problem, and that I named the shop back again to possess a 3 way conference call. Mr. Cuong acquired the telephone this time around. My partner attempted to comprehend more concerning the problem and attempted to determine how issues could be exercised. Mr. Cuong informed us that there is no bed to provide which we've to hold back for him to contact us back on Friday, and was really rude to us. Subsequently, he ultimately conveyed honestly that people need to delay as occasionally many people need to watch for HIM FOR JUST TWO weeks to really have a bed. After reading this, we've had a significant problem with this prolonged wait when I likely to have this new bed being setup within our emptied space at that time this discussion. Hence, we didn't like what we were reading. Attempting to solve the problem, my partner requested, "What're the possibilities for all of US?" Mr. Cuong replied, "watch for the bed to become shipped or get your cash back." Analyzing the poor condition, my partner decided to select to obtain our cash back. Subsequently, Mr. Cuong required back his phrases by showing that "you-can't do this! You-can't stop the purchase!" Then, he started mentioning the good-images (view connection) within the purchase of 30% restocking costs and showing when we provide this case to courtroom, we shall shed the case … Mr. Cuong stated that we are able to do something you want to do in court as he'll get the situation. My partner and that I recognized that people were coping with a fraud artist instead the best business organization.
7) We were and therefore are nevertheless exceedingly dissatisfied as it was certainly a terrible experience. The knowledge enforced terrible challenges and worries on our currently hectic and challenging lifestyles. We did not spend our useful time for you to search for a brand new bedding to rest on, preferred what we noticed, settled everything entirely, emptied our room to organize to get our new mattress.in exchange, Furniture Mattress Immediate didn't maintain its guarantee to provide our mattress, we wound up resting on the ground with possibly solving this situation in court.
8) in The Furniture Mattress Directis mantra, "SONNY'S MY TITLE, LOW PRICES AND GOOD SOLUTIONS IS MY GAME!" It's the conartist sport the corporation is enjoying. Its moral ideals should be reevaluated; its illegitimate good-images of SHOP POLICY AND CONDITIONS OF PURCHASE should be reexamined, and its own enterprise permit must suspended to prevent its disease being spread to other clients.
When you have any issue in regarding this criticism, please contact us via e-mails or in the contact mobile numbers below:
Sincerely,
Lily: 408-476-4445
Md: 408-506-1339
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