We bought a leather couch and loveseat on March 20/10 and required shipping on March 29/10.
We're snowbirds in California and just make use of the furniture for 5 weeks of the entire year.
Yesterday, we observed the leather about the supply of the couch was ripping. We named Customer Support at Ashley because it was under per year old, plus we'd bought the warranty for an additional 3 years.
They sent an individual (allegedly a professional specialist) to look at the couch. He quickly stated it had been "colored leather" which we'd never heard about also it really was simply "falling". He also stated it wasn't his choice and he'd deliver his statement and image to Customer Support.
We subsequently obtained a phone from Customer Support stating our state was REFUSED because it wasn't a produceris deficiency and possibly it had been "exterior causes" or falling.
Whenever we purchased the couch we were informed it had been leather, not "decorated leather" and in addition it states "leather" on our customer bill.
We then approached the Organization office of Ashley, Customer Relationships, plus they in turn moved our issue back again to the shop who consequently, named to express our state was refused because it wasn't a producer's deficiency.
Main point here, not just is that this horrible customer support on the couch that's not really annually old, as well as the reality we bought the 3-year safety offer. We were informed from the Salesman at period of purchase that whatever the problem, you'll be protected under guarantee for three years.
We're including our current email address [email protected] to ensure that every other people who we've observed about the criticism checklist, might contact us to follow case.
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