I currently have a S&F Plaza Terrace Room Firm King set. The first mattress that I received was extremely deformed with a huge lump near the head and a bent corner.By the time the new mattress was unwrapped my old one had been taken away. I was assured that another one would be sent out the following day and it was. The second mattress smelled like smoke. I thought the smell was from the packaging and I figured it would go away. It didn’t. After a few days of sleeping on this mattress a large depression formed and the mattress began to hammock. I laid a straight edge across the bed and measured a full inch of depression (inch and a half at the seems). My back was hurting and I could not sleep comfortably on the mattress.
I took my complaints to both Sleepy’s locations on Route 211 in Middletown, NY. I spoke to Jill who had sold me the mattress. She was eager to help me but two other people, who appeared to be her supervisors, would not allow her to make an exchange. I was given two options. I was told that I could have yet another mattress exchanged free of charge or I could pay for a comfort exchange. I was not pleased with either option and I reluctantly accepted the third mattress. I am completely dissatisfied with this product and the your service. All I wanted when I walked into the store was a good night’s rest and I haven’t gotten it. I am sure that it will only be a matter of time before I have to call and have a fourth mattress delivered to me. I’m telling everyone I know to stay away from Sleepy’s. They don’t stand behind their product. I spent over $2,000 on garbage. I want a refund.
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