» Furniture & Equipment » Complaint / Review: Basista Furniture - Still waiting after 3 months. #302732

Complaint / Review
Basista Furniture
Still waiting after 3 months

Sure the prices are great, but you get what you paid for! Defective product from AICO and lousy service!!!

We paid in full and up front for formal dining and ten chairs. At the very beginning of February. Products delivered promptly with a very obvious finish defect on the very front and prominent eye level of the table. Their finisher came to assess the situation and can not do the job. Two months later and still no decision from Basista. I threatened to reverse payment and return the entire set. Basista finally agreed that a new table top was required. Then 2.5 months went by with no replacement table. Joseph Moore and Bob were inefficient and disrespectful. At three months with no table, I finally reversed payment through American Express and informed Basista they need to pick up their furniture or the entire set will be donated to local charity. Fortunately I have kept all records of communications with Basista so American Express is on my side. It is now May and they are trying to deliver the table. It is more than three months too late. They have until the end of May to pick up their defective product. Consumers have rights! Drs Tran in San Diego.

Offender: Basista Furniture

Country: USA   State: Ohio   City: Cleveland

Category: Furniture & Equipment


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