» Furniture & Equipment » Complaint / Review: The RoomStore - Mildew-covered new furniture. #302799

Complaint / Review
The RoomStore
Mildew-covered "new" furniture

We had a bedroom set delivered this afternoon from the Manassas VA RoomStore.

The deliverers tracked mud up the stairs and into the bedroom. This was only the beginning.

After they left I discovered that the wood behind and underneath the drawers was covered in mildew on at least two of the pieces. Because the drawers do not slide out or lift out, I had to unscrew the back panel to confirm that it was mildew and get pictures.

We are seeking a full refund and they better not try to stick us with a restocking fee for their mildewed furniture.

So far their customer service representatives have seemed fairly helpful in expediting the return. We will see if that proves to be the case.

Offender: The RoomStore

Country: USA

Category: Furniture & Equipment


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