Complaint / review text:
You must pay $4000.00 up front to join Direct Buy. You are supposed to get the same quality furniture that is sold in the stores.instead they send the seconds, the poorest quality, and the broken pieces.
I received a love seat that was broken underneath, a couch where the wicker pieces were cracked and now the wicker reeds are breaking off.
My dining room table that has a leaf was sent with one piece of glass to fit the table when it seats six. When the leaf is in the glass top obvious does not fit a table for eight. Also the leaf does not fit this table. It is unusable. It was made for another table.
When they do return my call which is about 1 in 20 calls they say they are going to do something about it but they never do.
I ordered this in May and they lost it en route. I received this furniture in September. It is guaranteed to be here in 60-90 days.